WHISTLEBLOWER INSTRUCTIONS                                                 

PROCEDURE: A complaint may be submitted in writing to the following email addresses:

Email: whistle-blower@omt.ictsi.com

Phone Number: +234 912 981 4683

WhatsApp: +234 912 981 4683

The written statement must include the following information:

• Description of the offence

• Date on which the complainant became aware of the offence.

• Name of the person suspected of the offence.

• Actions taken (if applicable) before filing a complaint or allegation (i.e. verbal discussion or report to the supervisor, HODs etc.)

The complainant will not be dismissed, demoted, suspended, threatened, harassed or otherwise discriminated against because of the communication of a genuine concern. Any employee of ICTSFZE who contravenes this policy when dealing with a complainant may be terminated. Similarly, any member of the Management team who violates this policy in his or her dealings with a complainant may have his or her relationship with Organization terminated.

A person is not required to prove the truth of an allegation but is required to act in good faith and provide sufficient evidence to the person contacted to demonstrate that there are sufficient grounds for concern. The number of contacts between the complainant and the investigative body will depend on the nature of the question and the clarity of the information provided. The investigating body may request additional information from the complainant.

All complaints will be treated in a confidential and sensitive manner. In addition, the complainant must be able to remain anonymous, except in cases where the nature of the disclosure and/or resulting investigation makes it necessary to disclose his or her identity (e. g. investigations or judicial proceedings). In such cases, all reasonable measures must be taken to protect the complainant from any prejudice resulting from a disclosure.

INVESTIGATION: All relevant cases, including suspicious but unproven cases, will be reviewed and analyzed by a competent person designated by the Management of ICTSFZE. In some cases, this may involve an investigation by a legal adviser or an accountant. All investigations will be kept confidential to the extent possible. Appropriate corrective action will be taken, if necessary, and the findings will be communicated to the whistleblower and his or her supervisor.